Returns
Need to make a return?
No worries! While we hope that you enjoy your purchase, we do understand if you need to make a return. If you need to make a return, you have a comfortable window of 7 days from the date your items are received to initiate a return. To get the ball rolling, simply drop us an email at support@piercedupbeauty.com to start the return process. We're here to help make it as smooth and as hassle-free as possible
We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. NO TAGS, NO EXCHANGE!
ANY SIGNS OF WEAR, OIL, STAINS, GLITTER OR MAKEUP IS NOT EXCHANGABLE! STORE CREDIT ONLY. NO REFUNDS.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow 5 - 7 business days from the day we receive the returned package to process.
- We will email you after return has been processed to confirm what has been done.
NON REFUNDABLE ITEMS:
- Beauty
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
- Openpack Wholesale Orders
Please double check the size and color of your clothes carefully before buying (The specific sizes and colors will be found on each products purchasing page). This will assist in order errors.
We are not responsible for any returns nor taking over your dispute on a product if you return the item without an authorization from us.
Lost or Stolen Packages
Pierced Up Beauty's Boutique is NOT responsible for lost or stolen packages confirmed to have been delivered to the shipping address enetered at the time of checkout. Pierced Up Beauty's Boutique will provide tracking/shipping information for the customer to investigate, if package is lost or stolen.